See service complaints and product issues as they're posted, before they escalate into a support queue or a viral thread.
By the time a frustrated customer opens a support ticket, they've often already posted about it publicly. Savanna Digital tracks mentions of your brand, product, or any keyword across news sites, blogs, forums, and social platforms in real time, using plain-language search instead of Boolean strings. Every mention is automatically scored positive, negative, or neutral and grouped into topics, so a service issue shows up as a pattern, not a single post you might otherwise miss.
Real-time alerts flag the moment mention volume or sentiment shifts outside the normal range, so your team can step in while a complaint is still one post, not a pile-on. Alerts go to email, Slack, or your dashboard, so whoever owns the response sees it first. See real-time alerts vs. traditional monitoring for a closer look at why the speed difference matters.
Influencer and author identification shows who's driving conversation about an issue, ranked by reach and engagement, so you know whether a complaint is likely to stay contained or needs a faster, more visible response because of who's talking about it.
Competitor benchmarking compares your sentiment and mention volume against competitors you choose to track, so you can see whether a spike in complaints is specific to you or an industry-wide pattern. When leadership wants the full picture, turn any view into a polished PDF, CSV, or PPTX in one click, ready to share without manual formatting.
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